Frequently Asked Questions
We are currently shipping with a variety of alternative carriers during the postal strike.
We cannot guarantee any delivery times during the strike - there will likely be delays with all other carriers. Please be patient with small businesses and your local parcel delivery people.
We offer free local pickup from our studio at 15 Adrian Ave, Toronto. View our pickup availability here.
Please don't book a time for pickup until you receive your order is ready for pickup email.
You can pick up at our Pop-ups at Toronto Western Hospital or Secret Planet Print shop. Details here.
Processing time to ship orders is approx 2-7 days, plus shipping time. Express shipping options are available at checkout.
Email us if you need your order by a quickly upcoming date.
Personalized pieces that can include custom text (as in cake toppers, custom ornaments etc) will have a "personalization" field above.
If you'd like to customize this or other pieces with custom design, colour, or size, please email us.
If you're displaying your piece in a floating frame, we recommend purchasing the colour that would most contrast with the wall behind the piece.
For example, if your wall is white, we recommend purchasing the piece in black paper.