Shipping and Pick-Ups
Items are usually shipped every 2-5 days, all shipping time estimates are in addition to the processing time. Note that we do not provide refunds for items that do not arrive by a specific upcoming date unless explicitly guaranteed via direct email. A kind reminder that small businesses cannot compete with big box store delivery times - we appreciate your kindness and understanding in supporting a micro-business like ours!
Pickups
Pickup Options
1. Curbside Pickup - Call us when you are outside door to 15 Adrian Ave and we can bring your order outside (phone number on pickup appointment booking page)
2. Come upstairs to our studio. To reach our unit, buzz in at 15 Adrian Ave (buzzer code 2270), take the door to the stairs on the right once you enter, and our door is the first unit you'll see once you go upstairs (Unit 227)
To Pickup your order: Select local pickup at checkout under the shipping options. We will email you once your order is ready with a link to book a pickup appointment. Check your junk-mail for your pickup email if you don't see it.
Click here to view our pickup schedule (but please don't book a pickup until you receive the email letting you know your order is ready!)
Estimated Delivery Times (once shipped)
Canada
- Lettermail Untracked: 4-21 business days.
- Tracked shipping: 2-13 business days (may be canada post or another courier)
- Expedited Tracked: 2-13 business days.
- Xpresspost: 1-4 business days
- Priority: 1-3 business days
USA
- US First Class - Lettermail Untracked: 6-14 business days.
- US First Class - Tracked: 5-12 business days
- US Priority - Tracked: 3-8 business days
- UPS: 3-5 business days
Europe
Unfortunately we only accept European orders via Etsy - visit our Etsy page to order!
Australia/NZ
- Domestic Untracked: 10-60 business days
- Domestic Tracked: 10-45 business days
Elsewhere
Email us with what you'd like to order and your address and we will get you a custom quote!