When will my order ship?
-ALL ITEMS SHIP ONLY ON FRIDAYS -
this means if you have ordered something after Wednesday night it may not ship until the following week. Customized item lead times can be 1-2 weeks, please message us if you need an item for a quickly approaching date.
We are not responsible for transportation delays or incidents caused by USPS, Canada Post or other shipping services. We do not provide refunds or re-send packages that are lost in the mail, particularly those travelling outside of Canada or the USA.
Most items ship to Canada within 7 business days and to the USA within 5 business days. International orders outside Canada/USA ship within 21 business days. All items are shipped without tracking unless otherwise specified.
Please note that you may be subject to customs fees when your package arrives.
Can you guarantee shipping by a specific date?
Please message us before purchase if you'd like to check to see if your order can arrive by a specific date. We do not provide refunds for orders that are not delivered on time, particularly for quickly upcoming dates, as it's always possible an order could be delayed at customs or via the postal service.
Can I pick up my order locally?
Yep! If you prefer to save on shipping costs you can pick up your purchase at my Toronto studio located at 15 Adrian Avenue. Use coupon code "FREESHIPPING" to remove the shipping cost.
Pick-up hours are *usually* available Monday-Thursday, 11am-6pm. Date and time (within a 1 hour window) of pick-up must be provided with at least 48 hours notice. We are often in and out of the studio within the above hours so pickup MUST be pre-arranged - no "drop ins" (or we might not be there!).
Please note that if you opt for pick-up we do not provide any packing/wrapping materials for your purchase beyond our regular retail packaging (the item is not packaged/bubble wrapped to ship).
Currency + Tax
All prices on our website are listed in Canadian dollars. Items purchased within Canada will be charged the applicable sales tax