Frequently Asked Questions
Our processing time is usually 2-4 business days, but can be up to 7.
Please Email us if you need your item ASAP and we can do our best to expedite!
Shipping Estimates + Pickup info
Shipping times depend on your location, your options (and upgrades) can be viewed at the checkout page once you input your address.
Email us if you need your order by a quickly upcoming date and we can let you know if it's possible!
We don't guarantee any shipping times nor do we provide refunds if orders aren't received by a specific date.
We offer free local pickup from our studio at 15 Adrian Ave, Toronto. View our pickup availability here.
Please don't book a time for pickup until you receive your order is ready for pickup email.
Check out events page to pick up your order in person at one of our upcoming shows.
Personalized pieces that can include custom text (as in cake toppers, custom ornaments etc) will have a "personalization" field above.
If you'd like to customize this or other pieces with custom design, colour, or size, please email us.
If you're displaying your piece in a floating frame, we recommend purchasing the colour that would most contrast with the wall behind the piece.
For example, if your wall is white, we recommend purchasing the piece in black paper.